Terms & Conditions

These Terms & Conditions govern all experiences and services offered under the in aeri brand, including cycling experiences, guided tours, and any other activities offered on the website or through partner platforms.

Experiences may be organized directly by the operator of the in aeri brand or, where applicable, by selected partners. in aeri reserves the right to act either as organizer or intermediary depending on the nature of the experience.

Any booking made directly or via a third-party platform implies full and unconditional acceptance of these Terms & Conditions.

Specific conditions mentioned in the description of a particular experience shall prevail over these Terms & Conditions in the event of contradiction.

Bookings may be made directly through the in aeri website or via partner platforms.

Payment terms may vary depending on the booking channel and the nature of the experience. Unless otherwise specified, full payment is required at the time of booking confirmation.

All prices are expressed in euros and include applicable taxes at the time of booking.

in aeri reserves the right to modify its prices at any time. However, the price applicable is the one in effect at the time of booking confirmation.

Cancellation conditions vary depending on the experience booked.

Unless otherwise stated in the experience description:

• For single-day experiences, cancellation is free of charge up to 48 hours before the scheduled start time (Paris time).

• For certain private experiences, free cancellation may be available up to 7 days before the scheduled start time, as specified on the relevant page.

All cancellation requests must be submitted in writing (email). The date and time of receipt shall prevail.

Cancellations made after the applicable free cancellation deadline are non-refundable.

Certain experiences, particularly multi-day experiences including third-party services (accommodation, restaurants or specific services), may be subject to specific cancellation conditions, which may exclude refunds. These conditions will be specified in the description of the relevant experience and shall prevail over these Terms & Conditions.

If an experience is cancelled by in aeri for reasons beyond the participants’ control, a rescheduling or full refund will be offered.

A request to change the date of an experience may be made free of charge until the applicable free cancellation deadline, subject to availability.

All date change requests must be submitted in writing (email).

After the expiration of the free cancellation deadline, no modification or rescheduling will be possible.

Participants must arrive at the meeting point at the time indicated in their booking confirmation.

Any delay making participation impossible will be considered a no-show.

In the event of a no-show, no refund or rescheduling will be granted.

Certain experiences require a minimum number of participants.

If this minimum is not reached, in aeri reserves the right to cancel the experience.

In such cases, participants will be offered either a rescheduling or a full refund.

Participants must be able to take part in the booked activity independently and safely.

For experiences involving cycling, including electric bikes (e-bikes), participants must know how to ride a bicycle independently and feel comfortable riding on roads and stabilized paths.

Participants declare that they are in sufficient physical condition to take part in an activity that may include up to approximately 3 hours of electric cycling in a single day, or up to 4 hours per day for multi-day experiences. The total duration of the experience may be longer and include breaks, visits and free time.

Participants with specific medical conditions (including heart conditions, balance issues, significant back pain, pregnancy, or any condition that may affect their safety) are responsible for ensuring, prior to booking, that their health condition is compatible with the activity.

in aeri reserves the right to refuse or interrupt participation if a participant’s physical condition or skill level does not allow safe participation. No refund will be granted in such cases.

Participants agree to follow all safety instructions provided by the guide before and during the experience.

Wearing the provided helmet is mandatory for all participants.

Participants must behave responsibly and respectfully towards other group members and third parties. Traffic regulations apply when riding on public roads.

Any behavior endangering the safety of the participant, the group, the guide, or third parties may result in immediate exclusion from the experience without refund.

Participants must comply with applicable traffic regulations, including those relating to alcohol consumption while cycling.

For certain experiences that include tastings or convivial moments, moderate alcohol consumption may take place.

Excessive alcohol consumption or any behavior compromising safety may result in immediate exclusion from the experience without refund.

Equipment provided to participants (including bicycles, electric bicycles, helmets and accessories) must be used carefully and in accordance with the instructions given.

Participants are responsible for any damage resulting from misuse, negligence, or failure to follow safety instructions.

In the event of significant damage, loss or theft attributable to the participant, in aeri reserves the right to charge the cost of repair or replacement.

Normal wear and tear does not engage the participant’s liability.

Participants remain solely responsible for their personal belongings throughout the experience.

in aeri shall not be held liable for loss, theft or damage to personal items.

Participants are responsible for ensuring the safety of their belongings, particularly during stops and breaks.

Experiences take place outdoors and are maintained in ordinary weather conditions, including rain.

Only exceptional circumstances presenting a real safety risk or resulting from a formal administrative prohibition may lead to modification, rescheduling or cancellation of the experience.

If an experience is cancelled by in aeri for such reasons, participants will be offered either a rescheduling or a full refund.

In the event of closure of the Château de Versailles due to circumstances beyond in aeri’s control (strike, administrative decision or exceptional circumstances), the experience will be maintained whenever possible.

If the price includes entrance tickets to the Château, the corresponding portion may be refunded upon request.

No additional compensation may be claimed in this regard.

The minimum age required to participate in an experience is specified in the description of each experience.

Minors must be accompanied by a responsible adult participating in the experience.

The accompanying adult declares that they hold parental authority or legal authorization to engage the minor.

Wearing the provided helmet is mandatory for all participants.

in aeri reserves the right to refuse participation of a minor if safety conditions are not met. No refund will be granted in such cases.

Photographs or videos may be taken during the experiences.

These images may be used by in aeri for communication and promotional purposes, including on its website, social media channels, and in advertising campaigns.

Participants’ consent is collected through a specific document signed at the beginning of the experience.

Participants may refuse or withdraw their consent at any time upon written request.

in aeri undertakes to use all reasonable means to ensure the proper conduct of the experiences offered.

Participants remain responsible for their individual behavior throughout the experience and agree to comply with safety instructions and applicable regulations.

in aeri shall not be held liable for damages resulting from a participant’s misconduct, failure to follow instructions, or the actions of third parties.

in aeri shall not be held liable in cases of force majeure or unforeseen events beyond its control.

These Terms & Conditions are governed by French law.

In the event of a dispute, the client is invited to contact in aeri in order to seek an amicable solution.

In accordance with French Consumer Code provisions, the client may refer the matter free of charge to the following consumer mediation service:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint Jean
75017 Paris – France
https://www.cm2c.net

After prior written contact with in aeri and in the absence of an amicable resolution, the mediator may be contacted for any consumer dispute.